GENERAL TERMS AND CONDITIONS OF BUSINESS FOR THE HOTEL ACCOMMODATION CONTRACT (Last Revised : 05/2026) Blattl Hotels

1.1 These Terms and Conditions of Business apply to any and all contracts regarding the rented provision of hotel rooms for accommodation as well as to any and all further services and products provided by the hotel for its guest (hotel accommodation contract). They do not apply to package trips within the sense of section 651a German Civil Code [Bürgerliches Gesetzbuch; BGB]. The term ‘hotel accommodation contract’ includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract. 

1.2 The subletting or re-letting of the provided rooms as well as their use for any and all purposes other than accommodation is subject to the hotel’s prior consent in text form, whereby the right to terminate the contract pursuant to section 540(1) second sentence BGB is precluded. 

1.3 The guest’s general terms and conditions of business apply solely if and when their application has been expressly agreed in text form. 

The parties to the contract are the hotel and the guest. The contract is concluded when the hotel accepts the guest’s booking request. If and when the booking is submitted on the hotel’s own website, the contract is concluded when the ‘Confirm’ or ‘Confirm & pay now’ button is clicked. 

3.1 The hotel is obligated to maintain the availability of the rooms booked by the guest and to perform the agreed services. 

3.2 The guest is obligated to pay to the hotel the agreed price or the hotel’s applicable rates for the provision of the room(s) and any and all other services used by the guest. The above provision also applies to any and all third-party services requested by the guest, whether directly or through the hotel, for which the hotel provides advance payment. 

3.3 The agreed prices include the taxes and local charges applicable at the time of the conclusion of the contract. They do not include local charges that guests are required to pay themselves in accordance with local community laws (e.g. visitors tax). In the event of a change in value-added tax or the introduction, amendment or revocation of local charges on the performed services after conclusion of the contract, the prices will be adjusted accordingly. The above provision applies to contracts with consumers solely if and when the period between conclusion and performance of the contract exceeds four months. 

3.4 If and when payment on account has been agreed, payment shall be made in full within ten days of receipt of the invoice unless otherwise agreed. 

3.5 The hotel is entitled to request a reasonable advance payment or a security deposit (e.g. in the form of a credit card guarantee) from the guest upon conclusion of the contract. The amount of the advance payment and the payment dates may be agreed in text form in the contract. Statutory provisions govern any default of payment by the guest. 

3.6 In justified cases (e.g. if the guest is in arrears with payments or if the scope of the contract is expanded), the hotel is entitled, even after conclusion of the contract and prior to the commencement of the guest's stay, to request advance payment or a security deposit within the sense of subsection 3.5 above or to request an increase in the advance payment or security deposit agreed in the contract, limited to the full amount of the agreed compensation. 

3.7 Furthermore, the hotel is entitled, upon commencement of and during the guest’s stay, to request a reasonable advance payment or security deposit within the sense of subsection 3.5 above for current and future claims arising from the contract, provided that such payments have not already been effected pursuant to subsection 3.5 and/or subsection 3.6 above.

3.8 The guest may offset a claim against a claim of the hotel solely if and when the claim is undisputed or has become legally binding. 

3.9 The guest is in agreement with the invoice being sent to him/her by electronic means. 

4.1 The guest may unilaterally withdraw from the contract concluded with the hotel solely if and when a right of withdrawal has been expressly agreed in the contract or a statutory right of withdrawal or termination exists. 

4.2 If and when a final date for cancellation of the contract at no charge has been agreed between the hotel and the guest, the guest may cancel the contract at any time prior to the agreed date; any such cancellation will not establish any claims for payment or damage compensation on the part of the hotel. The guest’s cancellation right expires if and when it has not been exercised by submission to the hotel of a message in text form on or before the agreed final date. 

4.3 If and when a cancellation right has not been agreed or has expired and there is no statutory right of withdrawal or termination, the hotel retains its claim to the agreed compensation despite the non-utilisation of the services. The hotel shall offset any revenue from any other utilisation of the rooms as well as any savings in expenditures against the claim. If and when the rooms are not otherwise utilised, the hotel may offset a lump sum for the savings in expenditures. In this case, the guest is obligated to pay 90 per cent of the agreed contract price for overnight accommodation (with or without breakfast) and for package arrangements including third-party services; 70 per cent of the price for half-board arrangements; and 60 per cent of the price for full-board arrangements. The guest is entitled to provide proof that the aforementioned claim did not arise or did not arise in the requested amount. 

5.1 If and when it has been agreed that the guest may withdraw from the contract at no charge within a specified period, the hotel is entitled, during that period, to withdraw from the contract if and when it receives enquiries from other guests regarding the rooms booked pursuant to the contract and the guest, pursuant to a pertinent request from the hotel that includes a reasonable period for response, does not waive his/her right to withdraw. The above provision applies mutatis mutandis if and when an option has been granted for the event that other enquiries have been received and the guest is not prepared to commit to an non-revocable booking pursuant to a pertinent request from the hotel that includes a reasonable period for response. 

5.2 If and when an advance payment or security deposit agreed or requested pursuant to subsection 3.5 and/or subsection 3.6 is not provided even after the expiry of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract. 

5.3 Furthermore, the hotel is entitled to withdraw from the contract without notice for objectively justified reasons, in particular if and when: 

• Force majeure or other circumstances beyond the hotel’s control render performance of the contract impossible;
• Rooms or facilities are booked on the basis of misleading or false information or the concealment of material facts. Material facts in this sense may include, but are not limited to, the guest’s identity, ability to pay or the purpose of the stay; 
• The hotel has reasonable grounds to believe that the use of the service may jeopardise smooth business operations, safety or the hotel’s public reputation, provided that the use is not attributable to the hotel’s sphere of control or organisational responsibility; 
• The purpose or reason of the stay is illegal; 
• There has been a breach of subsection 1.2 above. 

5.4 Justified cancellation by the hotel does not establish any claim to damages of the guest. 

6.1 The guest does not acquire any claim to the provision of specific guest rooms unless said provision has been expressly agreed in text form. 

6.2 Booked rooms are available to the guest as of 3 p.m. on the agreed day of arrival. The guest does not have any claim to earlier provision of the rooms. 

6.3 The rooms must be vacated and handed over to the hotel by no later than 11 a.m. on the agreed departure date. If and when the room has not been vacated as of this checkout time, the hotel may charge 50 per cent of the full accommodation rate (as per the price list) for use of the room after the agreed checkout time until 3 p.m. and 90 per cent as of 3.00 p.m. Any such charges do not establish any contractual claims on the part of the guest. However, he/she is free to prove that no claim to remuneration for the use has arisen for the hotel or that any such claim is for a significantly lower amount. 

7.1 The hotel is liable for any and all damage or loss resulting from harm to life, body or health for which it is accountable. Furthermore, it is liable for any and all other damage or loss resulting from an intentional or grossly negligent breach of duty committed by the hotel or from an intentional or negligent breach of the hotel’s obligations typical for the contract. Obligations typical for the contract are any essential obligations that must be fulfilled if and when the correct performance of the contract is to be at all possible and that the guest expects and may reasonably expect to be fulfilled. Any breach of obligation by the hotel’s legal representatives or vicarious agents is equivalent to any such breach by the hotel itself. Unless otherwise provided in this subsection 7, any and all further claims for damages are precluded. Should any disruptions or defects in the hotel’s services occur, the hotel will endeavour to remedy the situation as soon as it becomes aware of the issue or upon immediate complaint by the guest. The guest is obligated to contribute any and all reasonable measures for the rectification of the disruption and the minimisation of any potential damage. 

7.2 The hotel’s liability for any and all property the guest has brought is governed by statutory provisions. The hotel recommends utilisation of the hotel or room safe. If and when the guest wishes to bring cash, securities and valuables with a value of more than €800 or other property with a value of more than €3,500, a separate custodial agreement must be concluded with the hotel. 

7.3 The provision to the guest of a parking place in the hotel garage or on a hotel car park, whether free or subject to charge, does not establish a contract of safe custody. In the event of loss of or damage to any vehicles and their contents parked or driven on the hotel premises, the hotel’s liability is limited as set forth in subsection 7.1, first to fourth sentences, above. 

7.4 The hotel will fulfil any requests for wake-up calls with the greatest possible care. Messages for the guest will be handled with care. Subject to prior agreement with the guest, the hotel can accept and hold post and parcels; upon request, it will forward them for a fee. The hotel is liable solely in accordance with the provisions of subsection 7.1, first to fourth sentences, above. 

8.1 Modifications of and amendments to the contract, the acceptance of the service request or these General Terms and Conditions of Business should be made in text form. Any unilateral modifications or amendments are ineffective.

8.2 If and when the guest is a merchant or a legal entity under public law, sole and exclusive venue is Munich. The hotel may also choose to file suit against the guest at the guest’s domicile. The previous sentence applies equally to any guests who do not fall within the scope of the first sentence if and when their domicile or residence is not in an EU member state. 

8.3 Proper law of the contract is German law. The application of UN Convention on Contracts for the International Sale of Goods is precluded.

8.4 The hotel is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.